Privacy Policy of Maple Traverse Journeys
Maple Traverse Journeys values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, utilize our services, or interact with us.
Information We Collect
We collect various types of information in connection with the services we provide, which include customized international and domestic tour packages, luxury travel planning, corporate travel management, adventure tourism, cruise bookings, flight and hotel reservations, travel insurance, and visa assistance.
- Personal Identification Information: This includes your name, date of birth, gender, passport details (number, issue date, expiry date), nationality, visa information, and photographs, as required for travel bookings and related services.
- Contact Information: Such as your postal address, email address, and phone numbers.
- Payment Information: Credit/debit card numbers, bank account details, and other payment-related information for processing transactions. Note that we do not store full payment card details on our servers; they are processed securely by third-party payment gateways.
- Travel Preferences and Special Requirements: Dietary restrictions, medical conditions (if relevant to your travel safety or needs), accessibility requirements, seating preferences, and other information necessary to customize your travel experience.
- Information from Third Parties: We may receive information about you from our partners, such as airlines, hotels, tour operators, and other service providers, to facilitate your bookings or services.
- Technical Data and Usage Information: When you visit our online platform, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This helps us improve our services and site functionality.
How We Use Your Information
The information we collect is primarily used to provide and enhance the services you request. Specifically, we use your information for:
- Booking and Fulfilling Travel Services: To process your travel arrangements, including flights, accommodation, tours, cruises, and visa applications.
- Communication: To send you booking confirmations, updates, essential travel information, and respond to your inquiries.
- Customer Support: To provide assistance and support related to your travel plans.
- Personalization: To tailor our services and offers to your preferences and needs, ensuring a more bespoke travel experience.
- Payment Processing: To manage billing and payments for the services rendered.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and industry standards, including those related to international travel.
- Internal Operations: For data analysis, research, and improving the effectiveness of our online platform and services.
Disclosure of Your Information
We may share your personal information with third parties only in the ways described in this Privacy Policy:
- Service Providers: We share necessary information with our trusted partners, including airlines, hotels, car rental companies, tour operators, cruise lines, insurance providers, and visa processing centers, to facilitate your travel bookings and complete the services you have requested.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our site of any change in ownership or uses of your personal information.
- Protection of Maple Traverse Journeys and Others: We may release personal information when we believe release is appropriate to enforce or apply our terms of service and other agreements, or protect the rights, property, or safety of Maple Traverse Journeys, our clients, or others.
International Data Transfers
As a travel agency, it is often necessary to transfer your personal information to destinations outside of your country of residence for the purpose of fulfilling your travel arrangements. This may include countries that do not have data protection laws equivalent to those in your home country. We ensure that such transfers comply with applicable data protection laws and that your information is protected appropriately.
Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. Despite our efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your transmission.
Your Rights
You have certain rights regarding your personal information, subject to applicable laws:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information we have about you.
- Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
- Objection/Restriction: You have the right to object to or request restriction of our processing of your personal information in certain circumstances.
- Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Maple Traverse Journeys
315 Front Street West, Suite 800
Toronto, Ontario, M5V 2H9
Canada